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KPMG has market-leading alliances with many of the world's leading software and services vendors.

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Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

How We Work

We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

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What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

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Customer Advisory

Move customers with new perspectives

Today’s customers are better informed and more demanding than ever before.

How can your business engage customers and achieve profitable growth in the age of market uncertainty and digital disruption? To succeed in today’s market, businesses must reimagine the products, services, and experiences they provide to consumers and migrate to truly customer-centric business processes enabled by digital transformation.

KPMG Customer Advisory can help you transform the way your front office engages customers. Combining business experience with functional acumen, we provide you with deep financial analysis, robust customer insight, market intelligence, and strategic business direction to help you generate ROI from your investments in customer-centricity.

See more insights around the challenges that today’s front-office leaders are facing:

The role of the front office is constantly evolving and it is necessary to adopt new strategies to tackle today’s challenges head-on:

Maximize and accelerate the impact of front-office investments

Create a unified customer experience across the entire customer journey

Leverage data and insights to meet customer and business needs

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Our perspective

We bring focused solutions that draw on the full breadth of our team’s experiences to help our clients move their customers with new perspectives.

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We embolden front-office teams with the perspective they need to achieve consistent business growth.

Explore client stories

Read case study perspectives directly from our clients

Client Story
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Preparing a sales organization for a high-growth spinoff

By transforming the client’s sales strategy and operations, KPMG made the difference in a medical technology carve-out

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Leading from the front through data and analytics

KPMG helped an industry leader develop a successful marketing analytics program to counter pressure in emerging markets.

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Bold ingredients for growth, baked in

KPMG helped Dawn Foods evolve digitally to create opportunities amidst profound shifts in industry and customer buying behavior.

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Putting customers at the center of their go-to-market strategy

KPMG and Grünenthal use data and measurement to redefine the customer experience

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More stories

Read about how we help clients enhance their customer experience, improve business performance, and drive new revenue streams—then let us do the same for you.

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Related services

Marketing Consulting

Customer Service Transformation

Sales Transformation

Connected Commerce

Customer Experience (CX)

Connect the Dots on Enterprise Agility

Our strategic alliances
KPMG Customer Advisory strategic alliances are key to helping you achieve a sustainable competitive advantage. Our comprehensive solutions are driven by innovative technology from industry-leading companies like:
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Google Cloud

Preparing for a new world
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Microsoft

A secure path to modern, trusted digital enterprise
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Salesforce

Connect to your customers with speed, scale, and intelligence
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Varicent

KPMG and Varicent together help drive higher growth and ROI
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Accelerate your business through smarter marketing

Introducing a new marketing operating model

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    Insight
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    Marketing & finance need strong bonds to innovate & grow

    Learn how marketing and finance can redefine their working relationship to align on financially responsible growth strategies, and not get left behind.

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    Simplify your MarTech ecosystem for clarity and growth

    Cut spend and increase impact by simplifying your MarTech stack

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    Insight
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    Future Marketing: C-Suite Aligned, Visible, and Primed for Growth

    Featuring insights from marketing leaders, developed in partnership with Reuters Events

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    Meet our team

    Our team of Customer Advisory specialists can help you understand what your customers need—and transform the way your organization delivers value.

    Image of Scott Lieberman
    Scott Lieberman
    Principal, US Customer Advisory & Financial Services Lead, KPMG US
    Read bio
    Image of Walt Becker
    Walt Becker
    Principal, Customer Advisory Sales Transformation & Commercial Industries Lead, KPMG US
    Read bio
    Image of David Klimek
    David Klimek
    Principal, Customer Advisory Service Transformation & Healthcare and Government Lead, KPMG US
    Read bio
    Image of Scott Lieberman
    Scott Lieberman
    Principal, US Customer Advisory & Financial Services Lead, KPMG US
    Read bio
    Image of Walt Becker
    Walt Becker
    Principal, Customer Advisory Sales Transformation & Commercial Industries Lead, KPMG US
    Read bio
    Image of David Klimek
    David Klimek
    Principal, Customer Advisory Service Transformation & Healthcare and Government Lead, KPMG US
    Read bio

    Explore other services tailored to your business

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